| Trading name | Herox Europe |
| Address | — |
| info@herox-containers.eu | |
| Phone | +1 938 348 837 7 |
| Company register | — |
| VAT number | — |
These terms apply to every agreement between Herox Europe and a consumer: a natural person not acting for purposes of a trade or profession. If you act on behalf of a company, our business terms apply instead.
You receive these terms before the agreement is concluded and can save or print them. We store the version you accepted.
Our quotation is valid until the date stated on it. The agreement is concluded as soon as you accept the offer digitally. You then receive a confirmation by e-mail.
We sell used and new shipping containers. On used containers, signs of use, colour differences, dents and surface rust are normal and do not constitute a defect. You receive photos of your actual container before delivery, so you know which unit you are getting.
Prices are stated in the currency shown on the quotation. Whether VAT is included is stated on the quotation and the invoice. Transport costs are specified separately.
Payment is made by the method stated on the quotation. Unless agreed otherwise you pay in advance; we schedule transport once payment has been received.
We agree a delivery date with you and confirm it by e-mail. The driver calls you roughly two hours in advance.
You ensure the unloading site is accessible and sufficiently paved for a truck with crane or cable system, and that there is enough room to unload. If unloading proves impossible due to local conditions, the cost of the wasted journey and a further attempt is yours. Permits for placement on public land are your responsibility.
Risk passes at the moment the container is delivered at the agreed location.
You have fourteen days to withdraw, counted from the day after delivery. Within that period you may cancel without giving a reason. Notify us by e-mail at info@herox-containers.eu or use the model form supplied with these terms.
Exception: containers made to your specification. If you choose a modification — colour, extra doors, ventilation, windows, insulation, flooring or lettering — the container is processed specifically for you. Such goods are excluded from the right of withdrawal by law. We point this out separately when you accept the offer and ask you to confirm it expressly.
Cost of return. If you withdraw, the cost of returning the container is yours. A shipping container can only be moved by specialised transport and returns to our main depot; that journey is usually more expensive than the outbound trip from the nearest delivery point. The indicative amount for your delivery address is stated in your quotation. We confirm the exact amount once you withdraw.
Diminished value. You may inspect the container as you would in a shop. If use, placement, loading or modification has reduced its value, we set that reduction off against the refund.
Refund. We refund you within fourteen days of receiving your notice, including the standard delivery costs you paid. If you chose a more expensive delivery method than our standard, we do not refund the difference. We may withhold the refund until we have the container back.
We deliver a container that matches what you could expect under the agreement, including the quality grade stated on the quotation. Every container is inspected by us before delivery and repaired where needed.
Your statutory rights in case of a defect remain fully intact. Report a defect within a reasonable period after discovery, with photos, to info@herox-containers.eu.
We handle complaints within fourteen days. If we cannot resolve matters together, you may bring your dispute before the competent court or use the European online dispute resolution platform.
We use your data solely to carry out your order and keep you informed about it, and retain it no longer than necessary or legally required.
