FAQ — Frequently Asked Questions

John Charlos

CEO & Founder · HEROX.EU

Hi! I am happy to help if the answers below do not cover your question. Do not hesitate to reach out directly.

john@reteux.eu +40 000 000 000

Buying & ordering

Can I see the container before buying?

We send detailed photos of your specific container before delivery. You can also visit our yard by appointment.

What is the difference between new and used?

A new (one-trip) container shipped once from the factory. A used A-grade container is wind & watertight with cosmetic wear.

How long from order to delivery?

For containers in stock: typically 5-10 working days. For modifications, add 2-4 weeks depending on scope.

Delivery & placement

How is the container delivered?

Standard delivery is with a HIAB crane truck. We lift the container off and place it exactly where you want it within 6 meters of the truck.

What does delivery cost?

Delivery is quoted based on distance. We provide a clear quote with the exact delivery cost before you commit.

What ground conditions are needed?

Ideally flat, firm and level — concrete, paved area, packed gravel or compacted soil. We can place on railroad ties or concrete blocks.

Modifications

Can you cut windows, doors and vents?

Yes — we have an in-house workshop. Options include personnel doors, windows, vents, electrical sockets, lighting, insulation, internal walls, and RAL paint.

How long do modifications take?

Simple mods (1-2 windows + door + paint) typically 2 weeks. Full conversions (insulation, electrical, interior) 4-6 weeks.

Payment & terms

How does payment work?

Standard terms: 50% deposit on order confirmation, remaining 50% on delivery. We accept bank transfer; card payment available on request.

Do you rent containers?

Yes — minimum 1 month, longer terms get better rates. Rental includes delivery, pickup and basic maintenance.

Is VAT included in prices?

Prices on the website exclude VAT. The final invoice shows VAT separately. For EU B2B with valid VAT number, reverse-charge applies.

Frequently asked questions

Buying & ordering

Delivery & placement

Modifications

Payment & terms

Still have questions? Just ask.